New SafeWork NSW standard for incident handling & support

New SafeWork NSW standard for incident handling & support

The NSW Government has implemented a new standard for the regulator’s handling of workplace incidents, aimed at improving the communication and transparency elements of the process.

Keven Anderson, Minister for Better Regulation, explained that the new service – SafeWork NSW’s Incident Response & Investigations – will provide a greater commitment to those directly involved in workplace accidents, including duty holders, injured workers and next of kin.

“Investigations into workplace fatalities, injuries, illnesses and other safety risks are complex and it takes time for SafeWork NSW to determine whether the investigation will lead to a prosecution and legal proceedings,” Mr Anderson said.

“The service standard provides clarity around the progress and status of investigations so that victims, families and colleagues aren’t kept in the dark.

“This document also clearly outlines each stage of the investigation and formalises the regular, pro-active communication you can expect to receive from SafeWork.”

The new standards were discussed at the meeting of the Family and Injured Worker Support Group, a group that offers the opportunity for injured workers and their families to assist in improving the NSW Governmental response to workplace incidents and related support services.

“This group will determine whether the document does its job when it comes to improving how SafeWork handles workplace incidents,” Mr Anderson said.

“We will continue working alongside the group to make positive changes to how we operate.”

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